Refund policy

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund only exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods. Each returned item is subject to a $5.95 restocking fee.

Additional non-returnable items include:
Gift cards

To return your item please contact us with the request at info@chosenheartdesign.com. If your return is accepted please note that returns will need to be postage paid by you and sent to the following address:

ChosenHeart Design

11601 Shadow Creek Pkwy, Suite 111-393

Pearland, Texas 77584

You can always contact us for any return questions at info@chosenheartdesign.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products and intimate). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We recommend Canadian shoppers purchase insurance for all shipments. Exchanged orders must be returned to us within 30 days, or pay for the exchanged item in full. 

To exchange your item please contact us with the request at info@chosenheartdesign.com. 

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@chosenheartdesign.com.